Patient Advocacy Line

At Family Hospital Systems, we recognize that emergency medical expenses are never expected and healthcare benefit plans can be extremely difficult to understand and navigate. Our Patient Advocacy team is dedicated to make you feel comfortable raising questions and/or concerns about your recent visit, your insurance copay/deductible and/or your balance due with us. When you receive your bill(s), please call our Patient Advocacy Line (PAL) today for assistance.

Billing Questions

We do not contract with private insurance companies but we will work with your insurance carrier for the services provided. If you do not have insurance, we have several financial assistance programs to make sure your care is affordable.

We are not a participating provider in any private insurance networks. 

However, we do accept Cage Free Care with negotiated network rates. To view these rates please visit

At the time of your visit, you may be required to pay your copay. Afterwards, the billing process is very similar to a traditional hospital or emergency room. You will receive a bill from the facility and a bill from the physician that treated you. We are required by law to bill separately for facility and professional fees, which we understand can be very confusing. You will only receive a bill(s) from us after we bill your insurance. Your balance with Family Hospital Systems is based off your remaining deductible and any cost-sharing as determined by your insurance policy.

Healthcare terms are like a whole foreign language of its own.

  • Copay is a charge set by your health insurance plan for specific services. Your copay is due at the time of service and varies for different services. For example, a visit to your primary care doctor will be different than a visit to the emergency room or a specialist. Your copay amount is typically based upon your specific insurance plan.
  • Coinsurance is the amount you are responsible for after you have paid your copay and met your annual deductible. Coinsurance is typically done with a percentage of covered costs. After the deductible is met, your insurance will pay a percentage of the balance. Example; if your insurance pays 80% of the covered services, you are responsible for 20% of those charges.
  • Cost-sharing is the general term for any charges the patient is responsible for under the terms of their healthcare plan. This includes copayments, coinsurance and deductibles. Most healthcare plans include a maximum cost-sharing that sets an annual maximum out-of-pocket limit to the financial responsibility of the patient.  See your specific health plan for details.
  • Deductible is a set dollar amount that your insurance company requires you to pay out-of-pocket (yearly) before your insurance provides payment of claims. The amount of your deductible is based on your specific health plan.  Not all plans have a deductible.

We do our best to work with your insurance company for fair compensation for services provided. In order to be compliant with regulations we must charge one universal rate to all insurance companies for services we provide. 

To discuss your bill please call our patient advocacy line at: (512) 506-8503


If you are looking for alternative affordable options we encourage you to explore our healthcare memberships

We offer several assistance programs to help patients get the care they need.

  1. Cage Free Care- affordable healthcare memberships and negotiated rates with the Family Hospital Systems.  To view membership options Click Here.
  2. Advanced Care Card-  Advance Care has been a leading provider of patient financing solutions since 2008. They offer instant approval  and a 14-month interest free financing option to get started  Apply Here.
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